Online Course Policy
These conditions will be applied to all those clients and students who purchase a place in any of the courses to be taught online, acquiring from that moment the status of participant. It will also be understood that these policies are complementary to the general terms and conditions that apply within the website www.sublilandacademy.com
Return Policy
Online Courses
At Subliland Academy we want you to be 100% happy with the course, that's why we give you the option to request a refund (transaction fees apply) if you feel that the course is not what you expected.
We offer a 3-day refund policy. During these first 3 days of the course, you can request a refund.
To receive a refund, you must write to sublilandacademy@gmail.com with the reasons why you want the refund within 3 calendar days of purchasing the course. After the third day, it will not be possible to request a refund. We do this to protect the intellectual content of the course.
No refunds will be provided after 3 days from the start of the course. All refunds are guaranteed after all requested items are sent to our support team.
In addition to the written reasons, it will be necessary to:
Having watched all the videos and completed each class without skipping any classes, we know when they actually take the classes and when they just click on complete class so they can request a refund.
Refunds are only accepted in cases where the student finds that the course content and dynamics do not suit him or her – or he or she does not like it at all. Therefore, the student must be able to prove that he or she has completed the course in its entirety.
The reasons for the refund will then be discussed to reach a conclusion.
System Requirements
In order to properly enjoy the course, the participant will need:
Stable internet/wifi connection.
Headphones, speaker or any tool that allows listening to audio.
Possibility of viewing files with the .pdf extension
Possibility of watching videos (if you can access Youtube you can watch the course videos without any problems)
A keyboard, a mouse, that is, all the components that a computer needs to be used.
You can watch the course on a mobile device, although for convenience, I recommend a computer or tablet.
Intellectual Property
All content is protected by copyright and may not be distributed, modified, sold or rented. The website's own intellectual property policies also apply.
The participant may not provide face-to-face or non-face-to-face training, free of charge or for a fee, with a syllabus, textual or visual content partially or totally similar to that found on the website or that has been taught in the course, within the next 10 years from the time of purchase of the course. All rights to commercialize the content, as well as its disposition, are exclusively owned by Jonaibel Mavarez, therefore, if a license is desired, it must be communicated through the email sublilandacademy@gmail.com, and request a license for use for this purpose. Jonaibel Mavarez will not be obliged to grant this license.
Unauthorized use
The client undertakes to use the contracted services in a diligent, correct and lawful manner, and undertakes to refrain from:
Share, publish, sell or distribute, in whole or in part, the content of the online courses and masterclasses.
Granting access to persons other than the buyer, free of charge or for profit.
In the event that the client fails to comply with any of the conditions described in the terms of purchase and use of the online courses and masterclasses, appropriate legal measures will be taken to preserve the intellectual property of the same, and in the event of inappropriate use, the anti-fraud system will block the account without prior notice and the purchase money will not be returned.
Using WhatsApp
In order to offer group support to the course members, the WhatsApp tool will be used, which is optional. The use of this tool is at the participant's free choice, as is everything shared in the group. Everything related to privacy and other terms and conditions will be governed by WhatsApp's own rules.
Return Policy
Online Courses
At Subliland Academy we want you to be 100% happy with the course, that's why we give you the option to request a refund (transaction fees apply) if you feel that the course is not what you expected.
We offer a 3-day refund policy. During these first 3 days of the course, you can request a refund.
To receive a refund, you must write to sublilandacademy@gmail.com with the reasons why you want the refund within 3 calendar days of purchasing the course. After the third day, it will not be possible to request a refund. We do this to protect the intellectual content of the course.
No refunds will be provided after 3 days from the start of the course. All refunds are guaranteed after all requested items are sent to our support team.
In addition to the written reasons, it will be necessary to:
Having watched all the videos and completed each class without skipping any classes, we know when they actually take the classes and when they just click on complete class so they can request a refund.
Refunds are only accepted in cases where the student finds that the course content and dynamics do not suit him or her – or he or she does not like it at all. Therefore, the student must be able to prove that he or she has completed the course in its entirety.
The reasons for the refund will then be discussed to reach a conclusion.